Build what your customers need

Automatically analyze call transcripts to transform raw feedback into roadmap-ready insights delivered directly to your product teams. We help you prioritize the highest-impact features and maximize growth and retention.

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Built for B2B SaaS teams that ship what their customers ask for

Building has never been easier. Make sure you build what your customers actually need.

Maximize ARR and NRR

We're the go-between from users to product, ensuring customer requirements get onto the roadmap.

Right place, right time

Don't let feature requests get lost in a spreadsheet — automatically escalate signals to the right teams as soon as they're available.

Build what matters

Prioritize the right things, not just the loudest ones, with comprehensive impact scoring and cross-request analysis.

No added effort

Connect the call recording tools, CRMs, and chat tools your team already uses. No new app for anyone to learn.

From transcript to escalation in minutes

Your CS team already catches the signals. Climber automates what happens next.

Ingest

Every call, automatically

Connect your call recording tools — Gong, Granola, or upload transcripts manually. Climber reads every transcript the moment it's available, no configuration per call.

Contextualize

Signal + revenue, combined

Climber scores sentiment, extracts risk signals, and cross-references ARR, renewal dates, and support history — so every alert comes with the business context to act on it.

Escalate

Slack alert, ready to act on

Your CS team gets a prioritized Slack escalation with the account, the signal, the ARR at stake, and a recommended next step. No inbox-checking required.

Connects with your stack

Capture

Slack /feedback command. Call transcripts from Gong, Granola, and other tools monitored automatically. CRM data synced. Two fields, thirty seconds — no new app for anyone to learn.

Intelligence

Understands the job to be done behind every request, not just the surface feature ask. ARR and renewal context attached to every signal. Manual ranking adjustments available when you know something the algorithm doesn't.

Customization

Built around your unique product landscape. Custom issue taxonomies, product areas, and routing rules ensure feedback gets organized and sent to the right team automatically.

Visibility

CS knows where every request stands. Product has a decision log with reasons. Leadership sees the full revenue picture. Everyone operates on the same signal.

Stop losing customers because of missing features.

Take the next step in optimizing your product feedback loop.